Chief Operations Officer
With a twenty five year career in insurance, Ona has held positions with both agencies and carriers, including retail agencies & MGA's, and at carriers such as Farmers, Travelers, and Tower Group Companies. Her background is heavy in process improvement and technology, which she has leveraged to drive efficiency and ensure a positive customer experience.
While she has primarily worked in operations management, she has also held leadership positions in sales, underwriting, and over inbound and outbound call centers. She currently holds a Property and Casualty insurance license in the State of California and is Lean Six Sigma Certified.